Head of Operations

We are looking for a Head of Operations to oversee daily activities across functions such as finance, IT and regulatory compliance.

Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If youre also committed to productivity and compliance, wed like to meet you.

Ultimately, youll ensure our operations run smoothly and that people are productive.

Responsibilities

Formulate business strategy with others in the executive team

Design policies that align with overall strategy

Implement efficient processes and standards

Coordinate customer service operations and find ways to ensure customer retention

Ensure compliance with local and international laws (e.g. data protection)

Oversee the implementation of technology solutions throughout the organization

Manage contracts and relations with customers, vendors, partners and other stakeholders

Evaluate risk and lead quality assurance efforts

Oversee expenses and budgeting to help the organization optimize costs and benefits

Mentor and motivate teams to achieve productivity and engagement

Report on operational performance and suggest improvements