HCLTech Walk-In Drive Quality Analyst - Navalur (14th Apr)

HCLTech Walk-In Drive Quality Analyst - Navalur (14th Apr)

HR SPOC: Jefferson / Sobiya

Venue: HCL Navalur: Special Economic Zone 33, ETA TECHNO PARK, Rajiv Gandhi Salai, Navalur, Tamil Nadu 600130

Profile: Quality Analyst 

Major Responsibilities: -

Monitor and audit O2C transactions (order entry, billing, collections, cash application) for accuracy and compliance.
Identify process deviations and data quality issues across O2C workflows.
Perform root cause analysis on recurring errors or customer complaints.
Collaborate with operations teams to implement corrective actions.
Maintain and update quality checklists and SOPs.
Track and report quality metrics (e.g., error rates, rework volumes, turnaround times).
Support internal audits by providing documentation and process evidence.
Conduct training sessions for O2C teams on quality standards and best practices. 

Background, skills, experience, and qualifications: -

Process Knowledge: Strong understanding of the end-to-end O2C cycle (order entry, billing, collections, cash application).
Analytical Skills: Ability to identify patterns, root causes, and trends in quality issues.
Attention to Detail: Accuracy in reviewing transactions and identifying process deviations.
ERP Proficiency: Working knowledge of ERP systems (e.g., SAP, Oracle) for transaction tracking and validation.
Reporting Skills: Ability to generate and interpret quality metrics and dashboards.
Communication: Clear and professional interaction with cross-functional teams to resolve issues.
Audit Support: Familiarity with documentation standards and audit readiness practices. 

Role specific competencies and requirements: -

• Fluency in (English), both written and verbal.
• Willing to work in US Shift
• Results / Target driven.
• Self-motivated and willing to learn new skills.
• Commitment to developing oneself and desire to develop others.
• Good listening skills
• Team Player
• Ability to work on own initiative.
• Adaptable to a changing environment & flexible with regard to working patterns.
• Excellent Customer Care skills
• Leadership & People Management Skills