Firewall Engineer

As a skilled Cyber Security Engineer, you will be responsible for supporting, managing, and troubleshooting a wide range of security solutions across on-premise and cloud environments. You will have strong hands-on expertise in firewall technologies and cloud security platforms. Key Responsibilities: - Provide L2-level cyber security support across core technologies including Firewall Management, IDS/IPS, VPN, Proxy, Cloud Native Controls, and Web Application Firewalls (WAF). - Perform administration, configuration, monitoring, and troubleshooting of security products such as Cisco FTD, Palo Alto Networks, Checkpoint, Fortinet, Zscaler (ZIA/ZPA), Azure Firewall, Azure WAF, Akamai, and Barracuda. - Ensure efficient incident handling and escalate complex issues to L3 teams when required. - Create and maintain documentation, including Known Error Database (KEDB), standard operating procedures (SOPs), and configuration guides. - Prepare and implement change requests (standard and normal) as per organizational processes. - Collaborate with L3 teams on major change implementations and upgrades. - Provide inputs to improve existing SOPs and operational workflows for L1 teams. - Mentor and groom L1 support teams on technologies, troubleshooting techniques, and security processes. - Proactively identify recurring issues, contribute to problem management activities, and support efforts to improve SLA compliance and reduce MTTR. - Handle escalated tickets from L1 teams and ensure timely resolution with adherence to security and operational standards. - Work effectively in 24x7 rotational shifts to provide round-the-clock security support. Required Qualifications: - Graduate degree in Computer Science, Information Technology, or related field. - 3-6 years of hands-on experience in cyber security support across firewalls, IDS/IPS, VPN, WAF, and cloud security platforms. Certifications: **Process Certifications (Desired):** - ITIL V3/V4 Foundation **Technology Certifications (Preferred):** - CCNA Security - Palo Alto ACE or PCNSE - Checkpoint or equivalent vendor certifications As a skilled Cyber Security Engineer, you will be responsible for supporting, managing, and troubleshooting a wide range of security solutions across on-premise and cloud environments. You will have strong hands-on expertise in firewall technologies and cloud security platforms. Key Responsibilities: - Provide L2-level cyber security support across core technologies including Firewall Management, IDS/IPS, VPN, Proxy, Cloud Native Controls, and Web Application Firewalls (WAF). - Perform administration, configuration, monitoring, and troubleshooting of security products such as Cisco FTD, Palo Alto Networks, Checkpoint, Fortinet, Zscaler (ZIA/ZPA), Azure Firewall, Azure WAF, Akamai, and Barracuda. - Ensure efficient incident handling and escalate complex issues to L3 teams when required. - Create and maintain documentation, including Known Error Database (KEDB), standard operating procedures (SOPs), and configuration guides. - Prepare and implement change requests (standard and normal) as per organizational processes. - Collaborate with L3 teams on major change implementations and upgrades. - Provide inputs to improve existing SOPs and operational workflows for L1 teams. - Mentor and groom L1 support teams on technologies, troubleshooting techniques, and security processes. - Proactively identify recurring issues, contribute to problem management activities, and support efforts to improve SLA compliance and reduce MTTR. - Handle escalated tickets from L1 teams and ensure timely resolution with adherence to security and operational standards. - Work effectively in 24x7 rotational shifts to provide round-the-clock security support. Required Qualifications: - Graduate degree in Computer Science, Information Technology, or related field. - 3-6 years of hands-on experience in cyber security support across firewalls, IDS/IPS, VPN, WAF, and cloud security platforms. Certifications: **Process Certifications (Desired):** - ITIL V3/V4 Foundation **Technology Certifications (Preferred):** - CCNA Security - Palo Alto ACE or PCNSE - Checkpoint or equivalent vendor certifications