Executive - Hotel Billback EMEA

As a member of the Administration team in the Finance, Procurement, Legal, Privacy, and Property departments based in Noida, India, your role will involve the following key responsibilities: - Monitor and receive Conferma failure notifications via Outlook. - Access and review cases using the Conferma tool to identify missing or incorrect information. - Investigate root causes of payment deployment failures. - Validate booking and passenger details using the Amadeus system. - Review Passenger Name Records (PNRs) to confirm payment and booking data. - Source updated hotel or supplier contact details through Amadeus & Travel Weekly. - Update and resend accurate virtual card details or Central Credit Account (CCA) information through Conferma. - Complete transaction updates using the Smartflow process in Amadeus. - Ensure all activities are completed within defined Turnaround Time (TAT). - Maintain accurate documentation and records of resolved cases. - Adhere to internal policies, compliance standards, and data security guidelines. - Support continuous process improvement initiatives. Qualifications & Skills required: - 6 months 1 year in customer service. - Working knowledge of Conferma (virtual card/payment tool). - Experience with Amadeus (PNR review, Smartflow updates). - Understanding of virtual cards / CCA payments. - Proficiency in MS Outlook, Excel, and Word. - Ability to do web-based research for supplier/contact details. Please note that the applications for this position close on 06 Mar 2026 India Standard Time. As a member of the Administration team in the Finance, Procurement, Legal, Privacy, and Property departments based in Noida, India, your role will involve the following key responsibilities: - Monitor and receive Conferma failure notifications via Outlook. - Access and review cases using the Conferma tool to identify missing or incorrect information. - Investigate root causes of payment deployment failures. - Validate booking and passenger details using the Amadeus system. - Review Passenger Name Records (PNRs) to confirm payment and booking data. - Source updated hotel or supplier contact details through Amadeus & Travel Weekly. - Update and resend accurate virtual card details or Central Credit Account (CCA) information through Conferma. - Complete transaction updates using the Smartflow process in Amadeus. - Ensure all activities are completed within defined Turnaround Time (TAT). - Maintain accurate documentation and records of resolved cases. - Adhere to internal policies, compliance standards, and data security guidelines. - Support continuous process improvement initiatives. Qualifications & Skills required: - 6 months 1 year in customer service. - Working knowledge of Conferma (virtual card/payment tool). - Experience with Amadeus (PNR review, Smartflow updates). - Understanding of virtual cards / CCA payments. - Proficiency in MS Outlook, Excel, and Word. - Ability to do web-based research for supplier/contact details. Please note that the applications for this position close on 06 Mar 2026 India Standard Time.