Document Retrieval

**Role Overview:** As a Document Retrieval I-2 at Zelis in Prakshamnagar, you will be responsible for requesting and obtaining medical and billing documents from healthcare providers. You will also provide training and mentorship for Document Retrieval I staff. **Key Responsibilities:** - Successfully manage medical record claim audit requests and facility itemized bill claim requests. - Supervise 2 or more nurse auditor staff in the medical claim audit process by requesting medical records from providers nationwide. - Contact healthcare providers via phone, fax, mail, and email to request necessary documents for claims processing. - Organize and prioritize claims daily for follow-up on billing documents not received. - Learn and process according to various provider/client stipulations. - Efficiently utilize the Auto Fax document retrieval platform. - Perform other related responsibilities as assigned. - Maintain awareness of and ensure adherence to ZELIS standards regarding privacy. **Qualifications Required:** - Foundational proficiency in requesting medical records and applicable documents. - 2+ years of medical record experience or 1+ year prior DR I experience. - Solid understanding of various types of medical documents and processes to obtain them. - Excellent verbal communication skills. - Knowledge of MS Outlook, MS Word, and Internet Explorer. - Strong prioritizing and organizational skills. - Excellent customer service and telephone skills. - Ability to work independently and be accountable for day-to-day tasks. - Ability to follow detailed instructions and manage multiple tasks under pressure to meet deadlines. - Attention to detail and outstanding ability to multitask as required. - Must respect the confidentiality of administrative matters and files. - Must work well with others and effectively communicate ideas and information clearly. (Note: The additional details about Zelis and its mission have been omitted as they were not requested in the job description.) **Role Overview:** As a Document Retrieval I-2 at Zelis in Prakshamnagar, you will be responsible for requesting and obtaining medical and billing documents from healthcare providers. You will also provide training and mentorship for Document Retrieval I staff. **Key Responsibilities:** - Successfully manage medical record claim audit requests and facility itemized bill claim requests. - Supervise 2 or more nurse auditor staff in the medical claim audit process by requesting medical records from providers nationwide. - Contact healthcare providers via phone, fax, mail, and email to request necessary documents for claims processing. - Organize and prioritize claims daily for follow-up on billing documents not received. - Learn and process according to various provider/client stipulations. - Efficiently utilize the Auto Fax document retrieval platform. - Perform other related responsibilities as assigned. - Maintain awareness of and ensure adherence to ZELIS standards regarding privacy. **Qualifications Required:** - Foundational proficiency in requesting medical records and applicable documents. - 2+ years of medical record experience or 1+ year prior DR I experience. - Solid understanding of various types of medical documents and processes to obtain them. - Excellent verbal communication skills. - Knowledge of MS Outlook, MS Word, and Internet Explorer. - Strong prioritizing and organizational skills. - Excellent customer service and telephone skills. - Ability to work independently and be accountable for day-to-day tasks. - Ability to follow detailed instructions and manage multiple tasks under pressure to meet deadlines. - Attention to detail and outstanding ability to multitask as required. - Must respect the confidentiality of administrative matters and files. - Must work well with others and effectively communicate ideas and information clearly. (Note: The additional details about Zelis and its mission have been omitted as they were not requested in the job description.)