Director Product

In this role, you will be responsible for owning the product vision and roadmap for Telecom CVM, Campaign Management, Loyalty, and Personalization platforms. Your key responsibilities will include translating business objectives into product features with clear prioritization, benchmarking industry CVM trends, competitor platforms, and advanced analytics capabilities. You will also need to define and manage features across various CVM components such as Campaign Management, Journey Builder / Orchestration, Real-time Decisioning, Segmentation Targeting, Offer Recommendation Engine, and Loyalty Gamification Modules. Working closely with engineering, data science, integration, and UX teams to drive product development and enhancements with AI. As part of stakeholder client management, you will act as a product Subject Matter Expert in discussions with telecom operators, convert operator business cases into product requirements, workflows, and functional specs, as well as lead product demos, requirement workshops, and solution walkthroughs. Additionally, you will be required to understand Telco data models, work with analytics teams to build predictive models, monitor campaign performance, and optimize through iterative improvements. You will also create detailed PRDs, user stories, and acceptance criteria, drive agile ceremonies, ensure timely delivery of releases, and coordinate with QA for UAT, performance validation, and production rollout. Furthermore, you will collaborate with Marketing, Product Ops, Data Engineering, CRM, and DevOps teams, providing inputs to Pre-Sales, Solutioning, and RFP submissions, as well as supporting GTM activities for new features and capabilities. **Qualifications Required:** - 4-10+ years of experience in Telecom CVM product/solution roles - Prior experience working with any CVM platforms of Telco - Domestic/International - Strong understanding of Telco subscriber lifecycle, segments, and revenue-driving CVM strategies - Deep experience in at least two areas: Campaign Automation, CVM Analytics / Predictive Models, Real-time Decisioning, Offer/Pack Recommender Systems, Customer Journeys, Loyalty Management - Ability to convert ambiguous operator needs into structured product requirements - Strong analytical mindset with understanding of SQL, dashboards, KPIs, A/B testing, and campaign measurement - Excellent presentation, communication, and stakeholder-facing skills In this role, you will be responsible for owning the product vision and roadmap for Telecom CVM, Campaign Management, Loyalty, and Personalization platforms. Your key responsibilities will include translating business objectives into product features with clear prioritization, benchmarking industry CVM trends, competitor platforms, and advanced analytics capabilities. You will also need to define and manage features across various CVM components such as Campaign Management, Journey Builder / Orchestration, Real-time Decisioning, Segmentation Targeting, Offer Recommendation Engine, and Loyalty Gamification Modules. Working closely with engineering, data science, integration, and UX teams to drive product development and enhancements with AI. As part of stakeholder client management, you will act as a product Subject Matter Expert in discussions with telecom operators, convert operator business cases into product requirements, workflows, and functional specs, as well as lead product demos, requirement workshops, and solution walkthroughs. Additionally, you will be required to understand Telco data models, work with analytics teams to build predictive models, monitor campaign performance, and optimize through iterative improvements. You will also create detailed PRDs, user stories, and acceptance criteria, drive agile ceremonies, ensure timely delivery of releases, and coordinate with QA for UAT, performance validation, and production rollout. Furthermore, you will collaborate with Marketing, Product Ops, Data Engineering, CRM, and DevOps teams, providing inputs to Pre-Sales, Solutioning, and RFP submissions, as well as supporting GTM activities for new features and capabilities. **Qualifications Required:** - 4-10+ years of experience in Telecom CVM product/solution roles - Prior experience working with any CVM platforms of Telco - Domestic/International - Strong understanding of Telco subscriber lifecycle, segments, and revenue-driving CVM strategies - Deep experience in at least two areas: Campaign Automation, CVM Analytics / Predictive Models, Real-time Decisioning, Offer/Pack Recommender Systems, Customer Journeys, Loyalty Management - Ability to convert ambiguous operator needs into structured product requirements - Strong analytical mindset with understanding of SQL, dashboards, KPIs, A/B testing, and campaign measurement - Excellent presentation, communication, and stakeholder-facing skills