Director, Product Design

In this role at ServiceNow, you will work collaboratively with the Product teams to deliver a great user experience (UX) that will revolutionize workplace collaboration and productivity for some of the largest companies in the world. You will directly lead and manage 8-10 designers and/or managers, change the way people work through design thinking, and develop experiences using AI, Machine Learning, and Mobile technology. Your responsibilities will include overseeing a portfolio of products, acting as a mentor and manager to subordinates, and working closely with Product and Engineering teams from strategic definition to tactical execution of Product Roadmaps. You will also collaborate with peers to ensure a unified and cohesive experience across the ServiceNow ecosystem. Key Responsibilities: - Lead user needs assessment, task analysis, and develop user profiles - Identify key tasks for user research, competitive analysis, and user testing - Develop high-level task flow content, storyboards, and design documents to communicate concepts and vision - Rapidly iterate theoretical task scenarios, navigation maps, flow, and state-transition diagrams - Oversee your team's work including detailed mockups, prototypes, and behavior specifications - Ensure a consistent experience across mobile and desktop platforms - Participate in the development and maintenance of the company Design system - Oversee UI layouts for software on mobile and desktop platforms - Participate in documentation development process and work closely with product management in UX ideation and innovation Qualifications: - Experience in leveraging or critically thinking about how to integrate AI into work processes - Enterprise product design experience - Demonstrated experience in defining and/or working with robust design systems - At least 8 years of visual and interaction design, with 5 years of Experience Design or equivalent - At least 3+ years of experience managing design teams - Expert with design tools like Sketch, Photoshop, etc. - Ability to do rapid prototyping in various tools - Strong written and verbal English communication skills - Excellent teamwork, communication, and technical problem-solving skills - Obsessed with UX perfection in an iterative and agile development environment - Ability to work with minimal supervision in a fast-paced and agile environment - Expected to demonstrate initiative, good sense of humor, and a make it work ethos - Must be able to travel up to 20% of the year - Expertise in one or more of the specified product spaces is a plus - Experience in designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus ServiceNow is an equal opportunity employer, striving to create an accessible and inclusive experience for all candidates. If you require accommodations during the application process, please contact globaltalentss@servicenow.com for assistance. In this role at ServiceNow, you will work collaboratively with the Product teams to deliver a great user experience (UX) that will revolutionize workplace collaboration and productivity for some of the largest companies in the world. You will directly lead and manage 8-10 designers and/or managers, change the way people work through design thinking, and develop experiences using AI, Machine Learning, and Mobile technology. Your responsibilities will include overseeing a portfolio of products, acting as a mentor and manager to subordinates, and working closely with Product and Engineering teams from strategic definition to tactical execution of Product Roadmaps. You will also collaborate with peers to ensure a unified and cohesive experience across the ServiceNow ecosystem. Key Responsibilities: - Lead user needs assessment, task analysis, and develop user profiles - Identify key tasks for user research, competitive analysis, and user testing - Develop high-level task flow content, storyboards, and design documents to communicate concepts and vision - Rapidly iterate theoretical task scenarios, navigation maps, flow, and state-transition diagrams - Oversee your team's work including detailed mockups, prototypes, and behavior specifications - Ensure a consistent experience across mobile and desktop platforms - Participate in the development and maintenance of the company Design system - Oversee UI layouts for software on mobile and desktop platforms - Participate in documentation development process and work closely with product management in UX ideation and innovation Qualifications: - Experience in leveraging or critically thinking about how to integrate AI into work processes - Enterprise product design experience - Demonstrated experience in defining and/or working with robust design systems - At least 8 years of visual and interaction design, with 5 years of Experience Design or equivalent - At least 3+ years of experience managing design teams - Expert with design tools like Sketch, Photoshop, etc. - Ability to do rapid prototyping in various t