DC Relationship Coordinator

As the DC Relationship Coordinator, you play a crucial role in being the voice and face of the center for families. Your responsibilities include managing the client journey post-enrollment, handling parent communication, grievances, and ensuring overall satisfaction. By fostering strong relationships and creating a welcoming environment, you significantly impact client retention and community building efforts. Key Responsibilities: - **Program Enrollment:** Guide parents through the enrollment plan, set expectations, and address queries regarding timings, frequency, and schedule. Coordinate with the Facilitator for scheduling confirmation. - **Grievance Management:** Serve as the primary contact for grievances and escalations. Investigate and address client concerns with the support of clinicians and the Business Head. - **Relationship Building:** Be physically present in the center during peak hours to informally engage with waiting parents. Gather feedback from parents and present it during case reviews to propose necessary modifications. - **Program Adjustments:** Share client feedback with clinicians and the Facilitator for program adjustments as needed. - **Proactive Outreach:** Reach out to families who have not booked appointments or appear disengaged to address concerns promptly. - **Community Building:** Organize parent support groups and informal meet-ups within the center to foster a sense of community. - **DC Centre Experience:** Take ownership of the center's ambiance by ensuring it is welcoming, clean, and sensory-friendly. Report any maintenance or upgrade needs to operations and clinical representatives. Qualifications: - **Education:** Bachelor's degree in Psychology, Counseling, or Social Work. - **Experience:** 3-5 years in a client-facing role such as customer service management, patient relations, parent liaison, or hospitality (e.g., front office manager in a premium hotel/clinic). Key Skills: - **Empathy & Active Listening:** Ability to listen to parent concerns without judgment and provide understanding. - **Conflict Resolution:** Skilled in de-escalating tense situations and turning negative experiences into positive outcomes. - **Interpersonal Presence:** Warm, approachable, and energetic personality to put parents at ease. - **Observation Skills:** Ability to read non-verbal cues and understand the emotions of waiting parents and families. - **Community Building:** Creative initiative to organize events that encourage loyalty and support within the community. - **Advocacy:** Articulate parent feedback constructively to clinicians with a focus on child outcomes. Benefits: - Cell phone reimbursement - Health insurance - Paid time off - Provident Fund - Work from home option (Note: Work location is in person) As the DC Relationship Coordinator, you play a crucial role in being the voice and face of the center for families. Your responsibilities include managing the client journey post-enrollment, handling parent communication, grievances, and ensuring overall satisfaction. By fostering strong relationships and creating a welcoming environment, you significantly impact client retention and community building efforts. Key Responsibilities: - **Program Enrollment:** Guide parents through the enrollment plan, set expectations, and address queries regarding timings, frequency, and schedule. Coordinate with the Facilitator for scheduling confirmation. - **Grievance Management:** Serve as the primary contact for grievances and escalations. Investigate and address client concerns with the support of clinicians and the Business Head. - **Relationship Building:** Be physically present in the center during peak hours to informally engage with waiting parents. Gather feedback from parents and present it during case reviews to propose necessary modifications. - **Program Adjustments:** Share client feedback with clinicians and the Facilitator for program adjustments as needed. - **Proactive Outreach:** Reach out to families who have not booked appointments or appear disengaged to address concerns promptly. - **Community Building:** Organize parent support groups and informal meet-ups within the center to foster a sense of community. - **DC Centre Experience:** Take ownership of the center's ambiance by ensuring it is welcoming, clean, and sensory-friendly. Report any maintenance or upgrade needs to operations and clinical representatives. Qualifications: - **Education:** Bachelor's degree in Psychology, Counseling, or Social Work. - **Experience:** 3-5 years in a client-facing role such as customer service management, patient relations, parent liaison, or hospitality (e.g., front office manager in a premium hotel/clinic). Key Skills: - **Empathy & Active Listening:** Ability to listen to parent concerns without judgment and provide understanding. - **Conflict Resolution:** Skilled in de-escalating tense situations and turning negative experiences into positive outcomes. - **Interpersonal