Data Ops Engineer II

Role Overview: As a dynamic Data Ops Engineer II at Innovaccer in Noida, you will play a crucial role in supporting the pharmacy quality management platform. You will collaborate with healthcare providers, payers, and pharmacy networks to ensure exceptional customer experiences and drive value-based care initiatives. Your responsibilities will include handling complex customer queries, providing expert technical support, collaborating with stakeholders, monitoring customer support metrics, and working closely with cross-functional teams to address customer requirements. Key Responsibilities: - Handle and resolve complex customer queries and escalations related to pharmacy quality management, medication adherence, and Star Ratings programs. - Provide expert technical support for the EQUIPP platform and integrated pharmacy solutions. - Serve as the primary escalation point for junior team members, ensuring timely and effective resolution of customer issues. - Collaborate with pharmacy chains, independent pharmacies, health plans, and providers to optimize quality performance. - Monitor and analyze customer support metrics including response times, resolution rates, and customer satisfaction scores. - Work closely with Clinical Informatics, Data Analytics, and Product teams to address customer requirements. Qualifications Required: - Bachelor's degree - 2-3 years of experience in customer support, preferably in healthcare, pharmacy, or health technology. - Experience with database querying (SQL) and data visualization tools preferred. - Proficiency in CRM and ticketing systems (Salesforce, Zendesk, or similar). - Strong analytical skills with experience in data analysis and reporting tools. - Excellent verbal and written communication skills in English. - Ability to work independently in a remote/hybrid environment. - Knowledge of healthcare quality measures, Star Ratings, and value-based care concepts. Additional Details: Innovaccer is committed to fostering an inclusive and diverse workplace where all employees feel valued and empowered. The company offers competitive benefits including generous leave policies, parental leave, sabbatical, health insurance, care program, and financial assistance. Innovaccer does not charge fees for securing employment and is an equal-opportunity employer celebrating diversity. About Innovaccer: Innovaccer activates the flow of healthcare data to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips stakeholders in the patient journey to elevate the quality of care and drive operational performance. Leading healthcare organizations trust Innovaccer to integrate a system of intelligence into their infrastructure. Role Overview: As a dynamic Data Ops Engineer II at Innovaccer in Noida, you will play a crucial role in supporting the pharmacy quality management platform. You will collaborate with healthcare providers, payers, and pharmacy networks to ensure exceptional customer experiences and drive value-based care initiatives. Your responsibilities will include handling complex customer queries, providing expert technical support, collaborating with stakeholders, monitoring customer support metrics, and working closely with cross-functional teams to address customer requirements. Key Responsibilities: - Handle and resolve complex customer queries and escalations related to pharmacy quality management, medication adherence, and Star Ratings programs. - Provide expert technical support for the EQUIPP platform and integrated pharmacy solutions. - Serve as the primary escalation point for junior team members, ensuring timely and effective resolution of customer issues. - Collaborate with pharmacy chains, independent pharmacies, health plans, and providers to optimize quality performance. - Monitor and analyze customer support metrics including response times, resolution rates, and customer satisfaction scores. - Work closely with Clinical Informatics, Data Analytics, and Product teams to address customer requirements. Qualifications Required: - Bachelor's degree - 2-3 years of experience in customer support, preferably in healthcare, pharmacy, or health technology. - Experience with database querying (SQL) and data visualization tools preferred. - Proficiency in CRM and ticketing systems (Salesforce, Zendesk, or similar). - Strong analytical skills with experience in data analysis and reporting tools. - Excellent verbal and written communication skills in English. - Ability to work independently in a remote/hybrid environment. - Knowledge of healthcare quality measures, Star Ratings, and value-based care concepts. Additional Details: Innovaccer is committed to fostering an inclusive and diverse workplace where all employees feel valued and empowered. The company offers competitive benefits including generous leave policies, parental leave, sabbatical, health insurance, care program, and financial assistance. Innov