Customer Success Manager Salesforce technical

**Role Overview:** You are invited to join the Uplers' client - Salesforce as a Customer Success Manager. Salesforce is a leading AI CRM company dedicated to driving customer success through the collaboration of humans with agents. As a Customer Success Manager, you will play a crucial role in ensuring customers achieve significant returns on their investment with Salesforce. This position offers you the opportunity to work in a dynamic environment where innovation, trust, and ambition are key pillars guiding your journey. **Key Responsibilities:** - **Customer Success Advocacy:** Act as the primary point of contact, leveraging deep industry, product, and technical knowledge to guide customers in achieving their business objectives. - **Stakeholder Alignment:** Develop and nurture strong relationships at key stakeholder levels, aligning with customer needs across various market segments, sizes, and solution complexities. - **Strategic Guidance:** Assess customer goals and capabilities, offer recommendations for ecosystem health, performance optimization, and achieving business and technology objectives. - **Business Value Delivery:** Cultivate executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers' business challenges and growth potential. - **Adoption Path & Enablement:** Contribute to SF knowledge, community, and training resources, comprehensive adoption plans showcasing current and future states, enabling the customer through an underlying roadmap. - **Technical Expertise Application:** Apply SF / tech product knowledge to address technical concerns, ensure acceptable resolutions, and align platform features with customer priorities and roadmaps. - **Proactive Support & Enhancement:** Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. - **Internal Relationship Building:** Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities. - **Evolution of Roles:** Anticipate and adapt to role changes per evolving Salesforce needs. **Qualifications Required:** - Familiarity with Salesforce product and platform features, governance principles, methodologies, and enterprise architecture. - Excellent communication skills to articulate technical issues to diverse audiences. - Ability to prioritize customer needs, take ownership, and drive resolutions. - Experience with databases, SQL, Windows/Linux Server, and security infrastructure. Strong technical skills or the ability to acquire in-depth knowledge. - Diligent. Nothing gets overlooked. - This position will require you to work from your local Salesforce office 3 days a week. (Note: This is a summary description of the job role provided by Salesforce in collaboration with Uplers). **Role Overview:** You are invited to join the Uplers' client - Salesforce as a Customer Success Manager. Salesforce is a leading AI CRM company dedicated to driving customer success through the collaboration of humans with agents. As a Customer Success Manager, you will play a crucial role in ensuring customers achieve significant returns on their investment with Salesforce. This position offers you the opportunity to work in a dynamic environment where innovation, trust, and ambition are key pillars guiding your journey. **Key Responsibilities:** - **Customer Success Advocacy:** Act as the primary point of contact, leveraging deep industry, product, and technical knowledge to guide customers in achieving their business objectives. - **Stakeholder Alignment:** Develop and nurture strong relationships at key stakeholder levels, aligning with customer needs across various market segments, sizes, and solution complexities. - **Strategic Guidance:** Assess customer goals and capabilities, offer recommendations for ecosystem health, performance optimization, and achieving business and technology objectives. - **Business Value Delivery:** Cultivate executive-level relationships within customer IT and business leadership, solidifying partnership commitments and driving innovation aligned with customers' business challenges and growth potential. - **Adoption Path & Enablement:** Contribute to SF knowledge, community, and training resources, comprehensive adoption plans showcasing current and future states, enabling the customer through an underlying roadmap. - **Technical Expertise Application:** Apply SF / tech product knowledge to address technical concerns, ensure acceptable resolutions, and align platform features with customer priorities and roadmaps. - **Proactive Support & Enhancement:** Conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement. - **Internal Relationship Building:** F