Customer Success Manager-B SaaS

As a Customer Success Manager at our company, you will play a crucial role in managing client relationships and driving product adoption for our B2B SaaS solutions. Your responsibilities will include: - Managing and nurturing relationships with existing customers to ensure maximum value - Driving product/platform adoption among clients for optimal usage - Identifying and capitalizing on upselling and cross-selling opportunities within accounts - Handling commercial discussions such as renewals, pricing, and expansion opportunities - Collaborating closely with sales, product, and support teams for a seamless client experience - Establishing strong relationships with key stakeholders and providing strategic advice Qualifications required for this role: - Strong background in Customer Success / Account Management - Minimum of 2 years' experience as a CSM / Account Manager in a SaaS-based product company or survey platform company - Proven track record in driving product/platform adoption and upselling/cross-selling SaaS solutions - Comfortable with commercial discussions and driving account growth - Excellent strategic thinking abilities and communication skills - Experience working with B2B SaaS product companies or survey platforms - Open to a hybrid role located in Mumbai or Gurgaon In addition to the above details, the job is full-time and follows a hybrid remote work model based in Gurugram, Haryana. We look forward to hearing about your experience with SaaS products or survey platforms, the types of clients you have handled (SMB / Mid-market / Enterprise), the number of clients/accounts managed simultaneously, your current company, and your willingness to relocate if you are not based in Gurgaon/Mumbai. Your experience should include a minimum of 2 years in Customer Success or account management, upselling and cross-selling SaaS solutions, and driving platform and product adoption. As a Customer Success Manager at our company, you will play a crucial role in managing client relationships and driving product adoption for our B2B SaaS solutions. Your responsibilities will include: - Managing and nurturing relationships with existing customers to ensure maximum value - Driving product/platform adoption among clients for optimal usage - Identifying and capitalizing on upselling and cross-selling opportunities within accounts - Handling commercial discussions such as renewals, pricing, and expansion opportunities - Collaborating closely with sales, product, and support teams for a seamless client experience - Establishing strong relationships with key stakeholders and providing strategic advice Qualifications required for this role: - Strong background in Customer Success / Account Management - Minimum of 2 years' experience as a CSM / Account Manager in a SaaS-based product company or survey platform company - Proven track record in driving product/platform adoption and upselling/cross-selling SaaS solutions - Comfortable with commercial discussions and driving account growth - Excellent strategic thinking abilities and communication skills - Experience working with B2B SaaS product companies or survey platforms - Open to a hybrid role located in Mumbai or Gurgaon In addition to the above details, the job is full-time and follows a hybrid remote work model based in Gurugram, Haryana. We look forward to hearing about your experience with SaaS products or survey platforms, the types of clients you have handled (SMB / Mid-market / Enterprise), the number of clients/accounts managed simultaneously, your current company, and your willingness to relocate if you are not based in Gurgaon/Mumbai. Your experience should include a minimum of 2 years in Customer Success or account management, upselling and cross-selling SaaS solutions, and driving platform and product adoption.