Customer Services Advisor (CRM Support)

As a Customer Solutions Consultant at Apty, you will play a crucial role in being the primary Subject Matter Expert (SME) for Apty's clients. Your main responsibilities include: - **Customer Engagement and Support:** - Manage day-to-day customer interactions, addressing queries, resolving challenges, and ensuring a positive experience. - **Customer Implementations and Solution Design:** - Lead and manage end-to-end customer implementations, ensuring timely and successful deployments. - **ROI and Customer Success Metrics:** - Regularly track and manage Customer Health Scores, identifying risks and developing mitigation strategies to improve customer satisfaction and retention. - Monitor and report on key performance indicators (KPIs) to measure solution effectiveness and client success. - Partner with Account Management to facilitate renewal discussions and upsell opportunities by showcasing value delivered. - **Additional Details:** Apty is a rapidly scaling SaaS company helping global enterprises accelerate software adoption and digital transformation. With teams across India and the USA, Apty is building an AI-first Digital Adoption Platform that simplifies user experience, improves productivity, and reduces support overhead. Trusted by millions of users worldwide, including Fortune 1000 Companies, Apty empowers employees to excel in their roles by promoting engagement and enhancing data hygiene. Your qualifications for this role should include: - Bachelor's or Master's degree in Business, Information Systems, or a related field (or equivalent work experience). - 5+ years of experience in customer success, solutions consulting, or a similar customer-facing role within a SaaS company. - Proven experience in handling client implementations, designing solutions, and managing customer relationships. - Strong organizational and project management skills, with the ability to prioritize multiple tasks effectively. - Knowledge of JavaScript, HTML, CSS, or other relevant technical skills. - Experience in digital adoption platforms or enterprise software. - Familiarity with customer health scoring models and account management processes. - Certification in customer success or related fields (e.g., Certified Customer Success Manager) is a plus. Join Apty's dynamic, growth-oriented team to revolutionize digital adoption, work closely with industry-leading clients, and develop your skills in a challenging yet rewarding environment with opportunities for professional growth and advancement. As a Customer Solutions Consultant at Apty, you will play a crucial role in being the primary Subject Matter Expert (SME) for Apty's clients. Your main responsibilities include: - **Customer Engagement and Support:** - Manage day-to-day customer interactions, addressing queries, resolving challenges, and ensuring a positive experience. - **Customer Implementations and Solution Design:** - Lead and manage end-to-end customer implementations, ensuring timely and successful deployments. - **ROI and Customer Success Metrics:** - Regularly track and manage Customer Health Scores, identifying risks and developing mitigation strategies to improve customer satisfaction and retention. - Monitor and report on key performance indicators (KPIs) to measure solution effectiveness and client success. - Partner with Account Management to facilitate renewal discussions and upsell opportunities by showcasing value delivered. - **Additional Details:** Apty is a rapidly scaling SaaS company helping global enterprises accelerate software adoption and digital transformation. With teams across India and the USA, Apty is building an AI-first Digital Adoption Platform that simplifies user experience, improves productivity, and reduces support overhead. Trusted by millions of users worldwide, including Fortune 1000 Companies, Apty empowers employees to excel in their roles by promoting engagement and enhancing data hygiene. Your qualifications for this role should include: - Bachelor's or Master's degree in Business, Information Systems, or a related field (or equivalent work experience). - 5+ years of experience in customer success, solutions consulting, or a similar customer-facing role within a SaaS company. - Proven experience in handling client implementations, designing solutions, and managing customer relationships. - Strong organizational and project management skills, with the ability to prioritize multiple tasks effectively. - Knowledge of JavaScript, HTML, CSS, or other relevant technical skills. - Experience in digital adoption platforms or enterprise software. - Familiarity with customer health scoring models and account management processes. - Certification in customer success or related fields (e.g., Certified Customer Success Manager) is a plus. Join Apty's dynamic, growth-oriented team to revolutionize digital adoption, work closely with industry-leading clients, and develop your skills in a challengin