Customer Service Representative

Location: Makarba, Ahmedabad
Employment Type: Full-time

Job Summary

We are hiring Customer Service Executives (Non-Voice Process) with at least 0- 8 years of experience in handling customer Chats or emails and delivering excellent service. The role involves managing inbound/outbound non-voice interactions, resolving customer concerns, and ensuring a positive customer experience.

Key Responsibilities

• Handle inbound and/or outbound customer Chats professionally
• Resolve customer queries, complaints, and service requests effectively
• Provide accurate information about products, services, and processes
• Maintain high standards of call quality and customer satisfaction
• Record customer interactions and update details in CRM systems
• Escalate complex or unresolved issues as per defined procedures
• Achieve individual and team KPIs (AHT, CSAT, QA, FCR, etc.)
• Follow company policies, compliance, and quality guidelines

Eligibility Criteria

• Education: 12th pass / Graduate (any discipline)
• Experience: 0- 8 year of experience in Customer Service / Voice Process (mandatory)
• Languages:
• Good English communication (mandatory)
• Hindi

Required Skills

• Strong verbal communication and active listening skills
• Customer-first mindset with problem-solving abilities
• Basic computer skills and CRM knowledge
• Ability to handle challenging customers calmly
• Flexibility to work in rotational shifts

Work Conditions

• Non-Voice-based customer support role
• Rotational shifts / Night shifts (as per process requirement)
• Work from Office Mohali

What We Offer

• Competitive salary + performance incentives
• Professional training and on-the-job learning
• Career growth and internal promotion opportunities
• Supportive and energetic work environment