Customer Service Assistant

As a Customer Support Specialist at Proziod Analytics, your role will involve providing excellent customer support to ensure a seamless experience for clients. You will be collaborating with the Product, Sales, and Support teams to resolve customer issues efficiently and maintain the company's reputation for high-quality service. Key Responsibilities: - Respond to customer queries via phone, email, and chat. - Understand customer issues and provide accurate solutions. - Guide users on product features and functionalities. - Troubleshoot and report technical or product-related issues. - Maintain records of customer interactions and support tickets. - Monitor customer feedback and complaints on social media. - Share customer feedback and improvement suggestions with internal teams. - Follow up with customers to ensure issues are resolved. - Assist in improving the overall customer support process. Qualification Required: - Graduation completed (mandatory). - Minimum 1 year of experience in customer support or a similar role. - Proficient in Hindi and English (mandatory). - Strong communication and interpersonal skills. - Familiarity with CRM tools or help desk software is a plus. - Ability to multi-task, problem-solve, and remain patient in challenging situations. At Proziod Analytics, you will have the opportunity to work with a growing analytics company, gain hands-on experience in customer support and client management, and be exposed to real-world problem-solving and team collaboration. Additionally, you will work in a professional environment with opportunities for career growth. (Additional Details: - Work Mode: Work From Office (WFO). - Work Days: 6 days a week. - CTC: 3,00,000 per annum.) As a Customer Support Specialist at Proziod Analytics, your role will involve providing excellent customer support to ensure a seamless experience for clients. You will be collaborating with the Product, Sales, and Support teams to resolve customer issues efficiently and maintain the company's reputation for high-quality service. Key Responsibilities: - Respond to customer queries via phone, email, and chat. - Understand customer issues and provide accurate solutions. - Guide users on product features and functionalities. - Troubleshoot and report technical or product-related issues. - Maintain records of customer interactions and support tickets. - Monitor customer feedback and complaints on social media. - Share customer feedback and improvement suggestions with internal teams. - Follow up with customers to ensure issues are resolved. - Assist in improving the overall customer support process. Qualification Required: - Graduation completed (mandatory). - Minimum 1 year of experience in customer support or a similar role. - Proficient in Hindi and English (mandatory). - Strong communication and interpersonal skills. - Familiarity with CRM tools or help desk software is a plus. - Ability to multi-task, problem-solve, and remain patient in challenging situations. At Proziod Analytics, you will have the opportunity to work with a growing analytics company, gain hands-on experience in customer support and client management, and be exposed to real-world problem-solving and team collaboration. Additionally, you will work in a professional environment with opportunities for career growth. (Additional Details: - Work Mode: Work From Office (WFO). - Work Days: 6 days a week. - CTC: 3,00,000 per annum.)