Customer Analytics & Insights Senior Manager

As a Customer Analytics & Insights Senior Manager at Fidelity International, you will play a crucial role in transforming customer data into actionable insights to optimize multi-channel journeys. Here is a summary of the key details from the job description: Role Overview: You will be responsible for utilizing machine learning tools and statistical techniques to solve problems and create forecasting models to predict customer behavior. Working closely with various teams, you will drive data science projects and build scalable machine learning pipelines to improve data set performance. Additionally, you will enhance our understanding of customer demographics and behaviors to drive customer insight and campaign targeting. Key Responsibilities: - Utilize machine learning tools and statistical techniques to solve problems - Create forecasting and propensity models using data science advancements - Test data mining models to select the most appropriate ones for projects - Collaborate with internal stakeholders to drive data science projects - Build scalable machine learning pipelines and optimize data set performance - Enhance transparency on customer demographics and behaviors - Support marketing and technology initiatives - Develop cloud-productionised prediction models and manage dashboards effectively Qualifications Required: - Proven experience in Data Science, Machine Learning, or similar analytical roles - Proficiency in Python, SQL, and statistical modeling techniques - Experience with machine learning frameworks like scikit learn, TensorFlow, PyTorch - Ability to work with large datasets, cloud environments, and modern data stacks - Preferred experience in marketing analytics, experimentation, or customer analytics - Strong problem-solving skills and ability to communicate technical topics to non-technical stakeholders About Fidelity International: Fidelity International offers investment solutions and services to a global customer base. With a focus on long-term investments and a diverse client portfolio, Fidelity International is committed to building better financial futures. The company values integrity, trust, bravery, boldness, curiosity, and compassion in its employees, fostering an inclusive and supportive work environment. This role at Fidelity International presents an exciting opportunity for individuals with a strong technical background in data models, data mining, and segmentation techniques. If you have over 10 years of experience in the field and proficiency in algorithms, statistical methods, and data visualization tools, this position aligns with your expertise and skills. As a Customer Analytics & Insights Senior Manager at Fidelity International, you will play a crucial role in transforming customer data into actionable insights to optimize multi-channel journeys. Here is a summary of the key details from the job description: Role Overview: You will be responsible for utilizing machine learning tools and statistical techniques to solve problems and create forecasting models to predict customer behavior. Working closely with various teams, you will drive data science projects and build scalable machine learning pipelines to improve data set performance. Additionally, you will enhance our understanding of customer demographics and behaviors to drive customer insight and campaign targeting. Key Responsibilities: - Utilize machine learning tools and statistical techniques to solve problems - Create forecasting and propensity models using data science advancements - Test data mining models to select the most appropriate ones for projects - Collaborate with internal stakeholders to drive data science projects - Build scalable machine learning pipelines and optimize data set performance - Enhance transparency on customer demographics and behaviors - Support marketing and technology initiatives - Develop cloud-productionised prediction models and manage dashboards effectively Qualifications Required: - Proven experience in Data Science, Machine Learning, or similar analytical roles - Proficiency in Python, SQL, and statistical modeling techniques - Experience with machine learning frameworks like scikit learn, TensorFlow, PyTorch - Ability to work with large datasets, cloud environments, and modern data stacks - Preferred experience in marketing analytics, experimentation, or customer analytics - Strong problem-solving skills and ability to communicate technical topics to non-technical stakeholders About Fidelity International: Fidelity International offers investment solutions and services to a global customer base. With a focus on long-term investments and a diverse client portfolio, Fidelity International is committed to building better financial futures. The company values integrity, trust, bravery, boldness, curiosity, and compassion in its employees, fostering an inclusive and supportive work environment. This role at Fidelity International presents an exciting opportunity f