CRM Delivery Lead

As a skilled Genesys platform engineer with experience in CI/CD practices, cloud migration, and contact center transformation, you will play a pivotal role in ensuring seamless migration, implementing best practices, and driving innovation in customer experience. Your role involves designing, developing, and maintaining Genesys Cloud solutions, including customizations, integrations, and call/voice/chat interaction development, often working with CRM systems and APIs. **Key Responsibilities:** - Design, integration, implementation, and deployment of Genesys Cloud CX from legacy Genesys Engage. - Configure and migrate IVR flows, ACD routing, queues, and workgroups using Genesys Designer / Architect. - Maintain and optimize legacy IVR flows, consolidating and refining them for the cloud environment. - Implement Genesys WFM/WFO to enhance operational efficiency. - Apply CI/CD best practices for Genesys Cloud CX deployments, automation, and environment management. - Develop integration strategies for Genesys Cloud APIs, third-party applications, and enterprise systems. - Ensure compliance with security, scalability, and reliability standards in the cloud environment. - Collaborate with cross-functional teams, including IT, Operations, Call Centers, and external vendors, to enhance the Genesys contact center ecosystem. - Work in a squad that ensures the delivery of IT solutions are within the agreed time, cost, and quality constraints. - Responsible for the full software development cycle including design, documentation, estimation, coding, and testing. - Develop applications using agile methodology. - Provide technical support to ensure that production systems are operational and do not disrupt business operations. - Embrace and support a team culture that drives continuous improvement initiatives delivering measurable benefits to stakeholders. - Experience in SDLC and testing deliverables. **Qualifications Required:** - Minimum of 5+ years of experience with Genesys Contact Center solutions (Engage & Cloud CX). - Strong expertise in Genesys Cloud CX migration, including IVR, ACD, WFM, WFO. - Experience with CI/CD tools, automation, and cloud-based deployments. - Hands-on experience with Genesys APIs, integrations, and cloud architecture. - Familiarity with Agile methodologies, JIRA, and DevOps principles. Please note that the job description does not contain any additional details about the company. As a skilled Genesys platform engineer with experience in CI/CD practices, cloud migration, and contact center transformation, you will play a pivotal role in ensuring seamless migration, implementing best practices, and driving innovation in customer experience. Your role involves designing, developing, and maintaining Genesys Cloud solutions, including customizations, integrations, and call/voice/chat interaction development, often working with CRM systems and APIs. **Key Responsibilities:** - Design, integration, implementation, and deployment of Genesys Cloud CX from legacy Genesys Engage. - Configure and migrate IVR flows, ACD routing, queues, and workgroups using Genesys Designer / Architect. - Maintain and optimize legacy IVR flows, consolidating and refining them for the cloud environment. - Implement Genesys WFM/WFO to enhance operational efficiency. - Apply CI/CD best practices for Genesys Cloud CX deployments, automation, and environment management. - Develop integration strategies for Genesys Cloud APIs, third-party applications, and enterprise systems. - Ensure compliance with security, scalability, and reliability standards in the cloud environment. - Collaborate with cross-functional teams, including IT, Operations, Call Centers, and external vendors, to enhance the Genesys contact center ecosystem. - Work in a squad that ensures the delivery of IT solutions are within the agreed time, cost, and quality constraints. - Responsible for the full software development cycle including design, documentation, estimation, coding, and testing. - Develop applications using agile methodology. - Provide technical support to ensure that production systems are operational and do not disrupt business operations. - Embrace and support a team culture that drives continuous improvement initiatives delivering measurable benefits to stakeholders. - Experience in SDLC and testing deliverables. **Qualifications Required:** - Minimum of 5+ years of experience with Genesys Contact Center solutions (Engage & Cloud CX). - Strong expertise in Genesys Cloud CX migration, including IVR, ACD, WFM, WFO. - Experience with CI/CD tools, automation, and cloud-based deployments. - Hands-on experience with Genesys APIs, integrations, and cloud architecture. - Familiarity with Agile methodologies, JIRA, and DevOps principles. Please note that the job description does not contain any additional details about the company.