Client Experience Associate

As a Client Experience Associate (CXA) at Cialfo, you will play an essential role in supporting and servicing clients, helping to build long-term relationships and turning engaged clients into vocal advocates of the platform. Reporting directly to the Client Experience Operations Team Lead and supported by the Americas Team, you will serve a global clientele base. **Role Overview:** You will be responsible for developing a deep understanding of the Cialfo software and its products, providing client support and troubleshooting, collaborating with internal teams, and contributing to the overall success of the Client Experience team. **Key Responsibilities:** - Develop deep knowledge of the Cialfo software and its products - Accurately discern between bugs and defects, and areas of improvement - Engage with clients to resolve technical issues and provide personalized solutions - Craft well-written articles for the Help Center - Collaborate internally to prioritize support cases and conduct knowledge sharing sessions - Work cross-functionally with the Engineering team to diagnose and resolve issues - Support the Client Experience Team in various capacities **Qualifications Required:** - Bachelor's degree in a relevant field - 1+ years of experience in technical support, customer success, or a similar role - Exceptional written and verbal communication skills in English (minimum C1 level) - Experience with client service management apps such as JIRA Software, Intercom, Salesforce Service Cloud, Zendesk, etc. - Familiarity with Slack, Google Suite, Asana, and Microsoft Excel - Client-obsessed with a solutions-oriented mindset - Ability to build rapport, manage expectations, and remain composed under pressure - Self-starter with a balance of team-based and independent work If you are passionate about delivering exceptional client experiences, collaborating cross-functionally, and continuously refining your skills, then this role at Cialfo is a perfect fit for you. As a Client Experience Associate (CXA) at Cialfo, you will play an essential role in supporting and servicing clients, helping to build long-term relationships and turning engaged clients into vocal advocates of the platform. Reporting directly to the Client Experience Operations Team Lead and supported by the Americas Team, you will serve a global clientele base. **Role Overview:** You will be responsible for developing a deep understanding of the Cialfo software and its products, providing client support and troubleshooting, collaborating with internal teams, and contributing to the overall success of the Client Experience team. **Key Responsibilities:** - Develop deep knowledge of the Cialfo software and its products - Accurately discern between bugs and defects, and areas of improvement - Engage with clients to resolve technical issues and provide personalized solutions - Craft well-written articles for the Help Center - Collaborate internally to prioritize support cases and conduct knowledge sharing sessions - Work cross-functionally with the Engineering team to diagnose and resolve issues - Support the Client Experience Team in various capacities **Qualifications Required:** - Bachelor's degree in a relevant field - 1+ years of experience in technical support, customer success, or a similar role - Exceptional written and verbal communication skills in English (minimum C1 level) - Experience with client service management apps such as JIRA Software, Intercom, Salesforce Service Cloud, Zendesk, etc. - Familiarity with Slack, Google Suite, Asana, and Microsoft Excel - Client-obsessed with a solutions-oriented mindset - Ability to build rapport, manage expectations, and remain composed under pressure - Self-starter with a balance of team-based and independent work If you are passionate about delivering exceptional client experiences, collaborating cross-functionally, and continuously refining your skills, then this role at Cialfo is a perfect fit for you.