Assistant Manager - Order Management

Role Overview: You will be responsible for displaying good communication skills and leadership skills in delivering excellent partner and customer experiences while interacting with internal teams and customers. Your main tasks will include managing customer orders from inception to close, providing pricing and delivery information, entering orders into SAP, confirming orders and delivery dates, and following up on all customer orders and inquiries while adhering to standard operating procedures. Additionally, you will be responsible for generating invoice corrections, submitting corrective action requests, processing return authorizations, maintaining accurate customer records, updating CRM systems with relevant information, and collaborating effectively with multiple teams across the business to deliver consistently high levels of service. You will also need to identify and escalate complex issues to appropriate departments, collaborate in identifying and resolving support tickets raised, and work independently as well as part of the Customer Support team to handle multiple projects simultaneously from start to finish. Key Responsibilities: - Manage customer orders from inception to close - Provide pricing and delivery information - Enter orders into SAP, confirm orders and delivery dates - Follow up on all customer orders and inquiries - Generate invoice corrections, submit corrective action requests, and process return authorizations - Maintain accurate customer records and update CRM systems - Collaborate effectively with multiple teams across the business - Communicate with customers efficiently to deliver high levels of service - Identify and escalate complex issues to appropriate departments - Collaborate with various teams in identifying and resolving support tickets - Work independently and as part of the Customer Support team - Provide efficient and effective service to customers - Ensure all internal KPIs are monitored and met - Answer customer questions politely and manage expectations - Take full ownership and accountability of customer inquiries - Champion continuous improvement to drive efficiency and productivity - Systematically use all systems/tools provided by the organization - Ability to troubleshoot basic technical issues Qualifications Required: - Bachelor's or Master's degree in Accounting, Commerce, or Customer Relationship Management - Strong understanding of accounting principles (GAAP/IFRS) - Proficiency in ERP systems (SAP, Oracle, NetSuite, or similar) and Microsoft Excel - Excellent communication, negotiation, and stakeholder management skills - Analytical mindset with attention to accuracy and detail - Ability to meet tight deadlines and handle high-volume transactions - Exposure to shared services or multinational environments preferred Role Overview: You will be responsible for displaying good communication skills and leadership skills in delivering excellent partner and customer experiences while interacting with internal teams and customers. Your main tasks will include managing customer orders from inception to close, providing pricing and delivery information, entering orders into SAP, confirming orders and delivery dates, and following up on all customer orders and inquiries while adhering to standard operating procedures. Additionally, you will be responsible for generating invoice corrections, submitting corrective action requests, processing return authorizations, maintaining accurate customer records, updating CRM systems with relevant information, and collaborating effectively with multiple teams across the business to deliver consistently high levels of service. You will also need to identify and escalate complex issues to appropriate departments, collaborate in identifying and resolving support tickets raised, and work independently as well as part of the Customer Support team to handle multiple projects simultaneously from start to finish. Key Responsibilities: - Manage customer orders from inception to close - Provide pricing and delivery information - Enter orders into SAP, confirm orders and delivery dates - Follow up on all customer orders and inquiries - Generate invoice corrections, submit corrective action requests, and process return authorizations - Maintain accurate customer records and update CRM systems - Collaborate effectively with multiple teams across the business - Communicate with customers efficiently to deliver high levels of service - Identify and escalate complex issues to appropriate departments - Collaborate with various teams in identifying and resolving support tickets - Work independently and as part of the Customer Support team - Provide efficient and effective service to customers - Ensure all internal KPIs are monitored and met - Answer customer questions politely and manage expectations - Take full ownership and accountability of customer inquiries - Champion continuous improvement to drive efficiency and productivity - System