Assistant Manager - Customer Excellence

As an Assistant Manager Customer Excellence at GigaCare, you will be based in Pune and tasked with managing multiple Occupational Health Centres. Your role will involve overseeing a diverse team comprising Doctors, Nurses, and administrative staff. Your strong operations background, coupled with healthcare experience, will be valuable in ensuring the smooth functioning of the health centres. Key Responsibilities: - Manage multiple health centres and lines of service across various clients. - Lead and supervise a team of healthcare professionals and administrative staff. - Assist in setting site-specific goals and performance metrics aligned with client requirements. - Facilitate effective communication across different sites to maintain consistency in messaging. - Gather feedback for staff performance appraisals. - Implement appropriate processes for recruitment, staff development, and performance evaluation. - Conduct interviews, training sessions, and ensure successful onboarding of new employees. - Oversee daily operations, workflow management, work schedules, and timecard monitoring to enhance health centre efficiency. - Identify areas for process improvement, workflow optimization, and present recommendations to the management team. - Provide regular coaching and feedback to staff members. - Serve as a primary client contact, offering health centre activity reports and summaries. - Conduct meetings, communicate updates, and share information with the team consistently. - This role is an individual contributor position. Qualifications: - Bachelor's degree. - 3-5 years of experience in client-facing operational roles, preferably within the healthcare industry. - Strong industry network and relationships. - Excellent communication and presentation abilities. - Capability to work autonomously and collaboratively in a dynamic, fast-paced environment. - Proficiency in CRM software and the Microsoft Office Suite. - Willingness to travel as required. As an Assistant Manager Customer Excellence at GigaCare, you will be based in Pune and tasked with managing multiple Occupational Health Centres. Your role will involve overseeing a diverse team comprising Doctors, Nurses, and administrative staff. Your strong operations background, coupled with healthcare experience, will be valuable in ensuring the smooth functioning of the health centres. Key Responsibilities: - Manage multiple health centres and lines of service across various clients. - Lead and supervise a team of healthcare professionals and administrative staff. - Assist in setting site-specific goals and performance metrics aligned with client requirements. - Facilitate effective communication across different sites to maintain consistency in messaging. - Gather feedback for staff performance appraisals. - Implement appropriate processes for recruitment, staff development, and performance evaluation. - Conduct interviews, training sessions, and ensure successful onboarding of new employees. - Oversee daily operations, workflow management, work schedules, and timecard monitoring to enhance health centre efficiency. - Identify areas for process improvement, workflow optimization, and present recommendations to the management team. - Provide regular coaching and feedback to staff members. - Serve as a primary client contact, offering health centre activity reports and summaries. - Conduct meetings, communicate updates, and share information with the team consistently. - This role is an individual contributor position. Qualifications: - Bachelor's degree. - 3-5 years of experience in client-facing operational roles, preferably within the healthcare industry. - Strong industry network and relationships. - Excellent communication and presentation abilities. - Capability to work autonomously and collaboratively in a dynamic, fast-paced environment. - Proficiency in CRM software and the Microsoft Office Suite. - Willingness to travel as required.