Application Support Engineer

As an Application Support Engineer at TechRyde Private Limited, you will play a crucial role in providing technical support to clients, focusing on API-related issues and ensuring smooth integration and operation of software products. Your responsibilities will include: - Providing technical product support to clients via email, chat, or calls, with a focus on API-related issues and product functionalities. - Performing API testing and troubleshooting using tools like Postman, Swagger, or similar platforms. - Collaborating with internal teams (Engineering, Product, QA) to analyze, diagnose, and resolve integration or application issues. - Assisting customers in understanding and implementing APIs, offering clear guidance and best practices. - Maintaining a deep understanding of the product and its ecosystem to deliver fast and effective support. - Documenting common issues, solutions, and creating support documentation and knowledge base articles. - Escalating complex issues to the appropriate technical teams when necessary while maintaining ownership of the case. - Ensuring timely resolution of issues with a strong focus on customer satisfaction and communication. Qualifications required for this role include: - 13 years (or more) of experience in technical support, API support, or product support roles. - Strong knowledge of RESTful APIs, API documentation, and integration practices. - Hands-on experience with Postman, Swagger, or other API testing tools. - Understanding of the software development lifecycle and debugging techniques. - Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders. - Strong problem-solving skills and a proactive approach to resolving technical issues. Preferred qualifications include experience with API authentication methods, familiarity with log analysis and debugging tools, and prior experience working with SaaS or cloud-based products. At TechRyde Private Limited, you will have the opportunity to work on cutting-edge solutions that shape the future of hospitality and retail. You will be part of a collaborative work environment with global clients and diverse projects, offering growth opportunities, ongoing learning & development support, flexible work culture, and a supportive team. If you are passionate about APIs, technical support, and customer satisfaction, we encourage you to send your updated resume to [Email Address] with the subject line Application Support Engineer Application. As an Application Support Engineer at TechRyde Private Limited, you will play a crucial role in providing technical support to clients, focusing on API-related issues and ensuring smooth integration and operation of software products. Your responsibilities will include: - Providing technical product support to clients via email, chat, or calls, with a focus on API-related issues and product functionalities. - Performing API testing and troubleshooting using tools like Postman, Swagger, or similar platforms. - Collaborating with internal teams (Engineering, Product, QA) to analyze, diagnose, and resolve integration or application issues. - Assisting customers in understanding and implementing APIs, offering clear guidance and best practices. - Maintaining a deep understanding of the product and its ecosystem to deliver fast and effective support. - Documenting common issues, solutions, and creating support documentation and knowledge base articles. - Escalating complex issues to the appropriate technical teams when necessary while maintaining ownership of the case. - Ensuring timely resolution of issues with a strong focus on customer satisfaction and communication. Qualifications required for this role include: - 13 years (or more) of experience in technical support, API support, or product support roles. - Strong knowledge of RESTful APIs, API documentation, and integration practices. - Hands-on experience with Postman, Swagger, or other API testing tools. - Understanding of the software development lifecycle and debugging techniques. - Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders. - Strong problem-solving skills and a proactive approach to resolving technical issues. Preferred qualifications include experience with API authentication methods, familiarity with log analysis and debugging tools, and prior experience working with SaaS or cloud-based products. At TechRyde Private Limited, you will have the opportunity to work on cutting-edge solutions that shape the future of hospitality and retail. You will be part of a collaborative work environment with global clients and diverse projects, offering growth opportunities, ongoing learning & development support, flexible work culture, and a supportive team. If you are passionate about APIs, technical support, and customer satisfaction, we encourage you to send your updated resume to [Email Address] wi