Accounts Associate/ Book Keeper

As a Premium Accounts Manager at Tide, you will be part of an exclusive team dedicated to providing high-level support to our Premium members. This role goes beyond standard customer service as you will serve as a trusted advisor and dedicated account manager, ensuring a seamless, personalized, and exceptional member experience at every touchpoint. - Provide high-touch, tailored support to Premium members primarily over the phone, with additional interactions via chat and email as needed. - Deliver a 5-star experience in line with Premium standards, measured by CSAT, TPH, and QA excellence. - Act as a knowledge hub and mentor for colleagues, sharing expertise and guiding new joiners through best practices. - Contribute to the ongoing improvement of Premium processes by sharing feedback, identifying gaps, and helping shape workflows. - Be prepared to work flexible shifts, including weekends and holidays, while maintaining top-level performance and professionalism. Qualifications Required: - Experience in premium support, account management, or client-facing roles with a focus on service excellence. - Exceptional communication skills (written and verbal) with near-native or native-level English. - Proactive, empathetic, and professional attitude that aligns with our Premium brand promise. - Proven ability to collaborate effectively in a high-performance environment. Additional Details: - Background in FinTech, SaaS, or fast-paced technology companies would be advantageous. - Experience with membership-based services or subscription models is a plus. - Opportunity to gain exposure to advanced cases, processes, and account management practices. - Grow your expertise through dedicated training, coaching, and leadership opportunities. - Contribute directly to shaping Premium service standards and mentoring new talent. Tide offers a range of benefits including: - Self & Family Health Insurance - Term & Life Insurance - WFH Setup allowance At Tide, we value diversity and inclusivity in our workforce. We welcome individuals from all backgrounds and experience levels, regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is fundamental to our success, enabling us to develop products that cater to the diverse needs of our members. As a Premium Accounts Manager at Tide, you will be part of an exclusive team dedicated to providing high-level support to our Premium members. This role goes beyond standard customer service as you will serve as a trusted advisor and dedicated account manager, ensuring a seamless, personalized, and exceptional member experience at every touchpoint. - Provide high-touch, tailored support to Premium members primarily over the phone, with additional interactions via chat and email as needed. - Deliver a 5-star experience in line with Premium standards, measured by CSAT, TPH, and QA excellence. - Act as a knowledge hub and mentor for colleagues, sharing expertise and guiding new joiners through best practices. - Contribute to the ongoing improvement of Premium processes by sharing feedback, identifying gaps, and helping shape workflows. - Be prepared to work flexible shifts, including weekends and holidays, while maintaining top-level performance and professionalism. Qualifications Required: - Experience in premium support, account management, or client-facing roles with a focus on service excellence. - Exceptional communication skills (written and verbal) with near-native or native-level English. - Proactive, empathetic, and professional attitude that aligns with our Premium brand promise. - Proven ability to collaborate effectively in a high-performance environment. Additional Details: - Background in FinTech, SaaS, or fast-paced technology companies would be advantageous. - Experience with membership-based services or subscription models is a plus. - Opportunity to gain exposure to advanced cases, processes, and account management practices. - Grow your expertise through dedicated training, coaching, and leadership opportunities. - Contribute directly to shaping Premium service standards and mentoring new talent. Tide offers a range of benefits including: - Self & Family Health Insurance - Term & Life Insurance - WFH Setup allowance At Tide, we value diversity and inclusivity in our workforce. We welcome individuals from all backgrounds and experience levels, regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is fundamental to our success, enabling us to develop products that cater to the diverse needs of our members.