Account Executive

As an Account Manager at Truein, you will play a key role in driving customer goals, revenue expansion, and product adoption by ensuring the activation, engagement, success, retention, and growth for Trueins key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein you would work with a small but highly competitive and effective team. Responsibilities: - Customer onboarding: help them set up product configuration and upload data. - Conduct product training for key stakeholders in the customer organization. - Drive adoption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell). - Minimize customer churn, maximize retention, and create a great customer experience. - Contact customers to explain new features and help them upgrade to new plans. - Collect customer references, testimonials, and create case studies. - Be the customers voice within Truein, providing feedback to our Product team to develop/identify new features. - Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes. - Help customers map Truein to their existing policies and processes. Requirements: - 2 to 4 years of experience in SaaS or software product company in customer-facing roles. - Process-oriented and analytical. - Excellent verbal and written communication skills. - Strong empathy for customers and passion for growth. - Passion for solving client challenges and commitment to client delight. - Result-oriented and have great attention to details. - Bachelor's degree or equivalent experience in Computer Science or a related field. Good to have: - Experience dealing with US customers. - Has worked with a growth-stage startup. - Education background of Technology + Management studies. You will get: - Competitive compensation package and benefits. - Work closely with and be part of a truly amazing team. - Join a fast-growing company early, make a difference, and enjoy the ride. - Challenge yourself and take your career to the next level. As an Account Manager at Truein, you will play a key role in driving customer goals, revenue expansion, and product adoption by ensuring the activation, engagement, success, retention, and growth for Trueins key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein you would work with a small but highly competitive and effective team. Responsibilities: - Customer onboarding: help them set up product configuration and upload data. - Conduct product training for key stakeholders in the customer organization. - Drive adoption, improve customer satisfaction, and work with our customers to generate new business (upsell and cross-sell). - Minimize customer churn, maximize retention, and create a great customer experience. - Contact customers to explain new features and help them upgrade to new plans. - Collect customer references, testimonials, and create case studies. - Be the customers voice within Truein, providing feedback to our Product team to develop/identify new features. - Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes. - Help customers map Truein to their existing policies and processes. Requirements: - 2 to 4 years of experience in SaaS or software product company in customer-facing roles. - Process-oriented and analytical. - Excellent verbal and written communication skills. - Strong empathy for customers and passion for growth. - Passion for solving client challenges and commitment to client delight. - Result-oriented and have great attention to details. - Bachelor's degree or equivalent experience in Computer Science or a related field. Good to have: - Experience dealing with US customers. - Has worked with a growth-stage startup. - Education background of Technology + Management studies. You will get: - Competitive compensation package and benefits. - Work closely with and be part of a truly amazing team. - Join a fast-growing company early, make a difference, and enjoy the ride. - Challenge yourself and take your career to the next level.